Not getting silver with supported games | Razer Insider

Not getting silver with supported games

  • 24 May 2020
  • 6 replies
  • 204 views
Hardmodelive
Hello community,
As of today the supported games are COD MW and Minecraft, i own both of the games but upon playing i don't receive the message "game started, getting silver coin" after i close the game the circle still remains at 0/100 no claim button.
https://gyazo.com/44f03685b2c724dde092c7ea7550b274
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6 Replies

Sliproach
Userlevel 7
Same here, i'm getting the launching and tracking pop up upon starting minecaft but when i close it, i'm not getting any option to claim my silver, on the old automated system it was normally lag and was credited the next day but i'm fearful it wont be credited on the new manual click to claim system, i've sent a support ticket i'd suggest doing the same to quickly bring light to the issue.
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Surf
Rank
Userlevel 7
Yup, it seems like today there's a problem with the featured games or with the awarding mechanism.
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Sliproach
Userlevel 7
Can confirm minecraft is tracking today got my 50 silevr this morning but no sign of yesterdays 100 silver. 😞
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Hardmodelive
Yes today reward is working but we lost 100 silver yesterday... would be nice if they consider giving us extra 100silver for the lost day.
Sliproach
Userlevel 7
Hopefully so, before you had to manually claim you rewards, they would just auto credit the silver the next day, when there was a know issue. Have my support ticket open hopefully will get a reply soon so fingers crossed for any further updates.
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Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for posting your reward concerns here. I've cascaded this to the team. I'll update this thread once I got a reply.
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