Paid to Play Issue in Cortex PC

Discussion in 'Razer Support' started by Vincentk777, Apr 13, 2021.

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  1. Vincentk777

    Vincentk777 New Member

    I completed Overwatch Paid to Play achievement in Razer Cortex, but the silver is not counting. I played for hours and it stuck at 0/100.
    I tried uninstall > reinstall and nothing changed. This issue still persists up until now.

    issue.jpg

    I checked in Dashboard and my play time is recorded correctly, but I don't get any silver awarded.

    upload_2021-4-13_15-18-19.png

    Please could anyone advise how to get this resolved.
     
    Vincentk777, Apr 13, 2021
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  2. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you very much for taking your time out of your day to share your concern with us. My name is Michelle from the Razer Cortex Technical Support Team. I will be happy to assist you with your issue.

    Before we start, could you please provide us with your Cortex logs for us to isolate the concern? I will PM you a guide on how to upload and collect your Cortex logs, please check it out if you need it.

    Please do not uninstall and reinstall Razer Cortex before you sending us your Cortex logs. However, if you have done this, please restart your 'Razer Game Manage Service' in 'Task Manager'>'Service', and see whether this issue persists.

    Thank you very much for your patience. We'll be looking forward to your reply soon.

    Take care and have a great day!

    Best regards,
    Michelle Chang
    Razer Cortex Team
     
    Michelle-RazerCortex, Apr 14, 2021
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  3. Vincentk777

    Vincentk777 New Member

    Hello Michelle, thank you for your reply. I PM you back the data you requested, please kindly check. Thank you.
     
    Vincentk777, Apr 15, 2021
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  4. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    That is great! We will let you know if we get any updates from our engineer team. Thank you for your patience!

    Michelle
     
    Michelle-RazerCortex, Apr 15, 2021
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