Paid to Play Razer cortex PC rewards not rewarding featured game

Discussion in 'Razer Support' started by LletyaRuin, Nov 5, 2021.

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  1. LletyaRuin

    LletyaRuin New Member

    Good day to everyone,
    Warframe is featured in paid to play this week, I open it from razer cortex reward screen, still, timing is not counted and rewards are not initiated or recognized. what to do?
     

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    LletyaRuin, Nov 5, 2021
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  2. Razer.Xenon

    Razer.Xenon Retired

    While I have no visibility over this part of our System, @Michelle-RazerCortex might be able to help you out. Should you have any other concerns, feel free to drop me a PM. I'll be locking this thread now.
     
    Razer.Xenon, Nov 5, 2021
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  3. SmartG

    SmartG Well-Known Member Staff Member

    Hey there!

    Thanks for sharing your issue here. My name is Michelle from the Razer Cortex PC technical support team. I will be very happy to assist you with your issue.

    Before we start could you please provide us with your Cortex logs for us to further investigate this issue?
    How to get Razer Cortex logs

    After collecting is\t, could you please upload your logs to a cloud service and pm us the link?
    How to use Google Drive - Android - Google Drive Help
    Share files and folders in OneDrive (personal) - OneDrive (home or personal) (microsoft.com)


    @Razer.Xenon Thanks for tagging me.

    Take care and have a great day!

    Michelle
     
    SmartG, Nov 7, 2021
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