Payment failed | Razer Insider

Payment failed

  • 23 October 2021
  • 4 replies
  • 301 views
S
Hello! I wanted to buy credits for the game "archeage unchained" through "pay.gold.razer."
The money was debited from the credit card and gave an error(Your payment request could not be processed at this time. Please try again.), but the "archeage unchained" credits I didn't get.
This order is not in the order history
Tell me how to get my money back?
I'm sorry, I don't speak English well (translate.google)

links: https://pay.gold.razer.com, https://archeageunchained.com/
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4 Replies

Sye_The-Vie
Rank
Userlevel 7
Have you submit issue to RAZER zSilver and zGold by clicking the following link

https://gold.razer.com/ticket-inbox/submit

Click the following link to chat with the RAZER zSilver and zGold support member

https://gold.razer.com/help?_ga=2.75264282.989965104.1634974586-406342460.1634974586
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
xCryptik
Rank
Userlevel 7
Sharuz503
Hello! I wanted to buy credits for the game "archeage unchained" through "pay.gold.razer."
The money was debited from the credit card and gave an error(Your payment request could not be processed at this time. Please try again.), but the "archeage unchained" credits I didn't get.
This order is not in the order history
Tell me how to get my money back?
I'm sorry, I don't speak English well (translate.google)

links: https://pay.gold.razer.com, https://archeageunchained.com/

Hi @Sharuz503,
If there is a deduction on your credit or debit card, your card issuing bank will typically release the funds within a few working days. It is common practice for banks to temporarily hold funds from your card during a transaction but please be assured that Razer will not collect the funds if your reload fails.

If your funds are still on hold one week after the failed reload attempt, please contact your bank directly for assistance.
S
I went to the bank, the operation is being processed.
The bank is considering the possibility of a return money.(until November 5, 2021)
Thanks to all.
B
Thanks for the suggestions
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