Power adapter is Dead for my 3-week old Razer 15 Advanced 2070

Discussion in 'Razer Support' started by coolJASPERSoap574, Aug 25, 2019.

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How many time have you had a blade Power Adapter failure?

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  1. coolJASPERSoap574

    coolJASPERSoap574 New Member

    I bought the laptop on August 8, but the "230w Rev. 2" power adapter that came with it has died all of a suddenly today (August 25). The LED light on the power adapter does not turn on when the adapter is plugged in. The power socket on the wall is good (tested with a table lamp); tried other sockets too. Of course the blade 15 was not charging (it ran down to 10% while being connected to the power adapter, which was when I found the problem.) I have heard other stories about power adapters dying but thought the problem has been fixed. Apparently not. I'm a bit desperate. Any suggestions on procedures to try? Comments? Thanks!

    I have filed a support ticket by email because Live Chat is not on for the USA at the moment. However, I have a client meeting in 2 days and would really like to hear if anybody has any idea to try that could potentially get the adapter to function again. Please advise!
     
  2. coolJASPERSoap574

    coolJASPERSoap574 New Member

    An additional observation: the adapter is warm to the touch when plugged into the wall (above room temperature, but not hot). (LED on the brick is off; not charging at the laptop)
     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your concern here in our support thread. By the way, can you send me a PM together with your email address and case ID so I can check its progress? Let's continue from there.
     
  4. scrapple

    scrapple New Member

    My adapter was dead out of the box, razer replaced it immediately (good job) and bestbuy even refunded me some $$ as well (cheers!). I was able to push down hard on the adapter plugged in and the light came on for 10 or so seconds so I guess you could try that.
     
  5. coolJASPERSoap574

    coolJASPERSoap574 New Member

    @Razer.SpeedcrOss thanks. PM'd
    Thanks -- PM'd.
     
    Razer.Speedcr0ss likes this.
  6. coolJASPERSoap574

    coolJASPERSoap574 New Member

    Thanks man. Just tried. Mine wouldn't budge to any pressure though.
     
  7. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    You're welcome @coolJASPERSoap574! I've also replied to your PM, let's continue there. :wink_:
     
  8. coolJASPERSoap574

    coolJASPERSoap574 New Member

    Just thought that I would give an update to the thread which may help people in the future. An RMA was issued last week where Support asked me to send the power adapter back; only when they received it they will send a replacement. My shipment arrived yesterday, and I got a message saying the replacement may be shipped 24-48 hours.
    There is a reason I'm not jumping up and down urging Support to be quicker or to demand that they send out the replacement in parallel to my the old unit back, etc. Shortly after the power adapter died (about the same time I made the first post in this thread) I ordered a new adapter from the Razer online store. I did that because I suddenly realized that the chance of being left with a dead Blade was real and, the power brick/connector being as proprietary as it is, you can't get go out and get a power adapter for it at the local BestBuy. Those never occurred to me as a long time MacBook user. My order was delivered on Aug 30. Therefore I'm no longer in a hurry. However, it is sadly bemusing that Razer Support does not seem to realize how urgent a situation a user could very well be in with a dead power adapter and a machine which they may require for work. In a sense they seem to be waiting for me to shout at them, which I have no time nor intention to do. However, if you do not think $153 (for a new adapter) is trivial and your bread-and-butter Blade is dead, be sure to increase the volume of your voice. For otherwise the process is just slow and the other side may have no empathy for the situation you may be in.
     
  9. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for the feedback. This is definitely not our aim while supporting our customer. I'll forward this as feedback so our Support Team will be aware of your situation.
     
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