Problemi led blackwidow chroma v2

Discussion in 'Razer Support' started by KenDragonX, Jul 7, 2019.

  1. KenDragonX

    KenDragonX New Member

    salto le presentazioni per arrivare subito al punto della situazione è da quando ho comprato la Blackwidow chroma v2 che mi da un problemino (secondario) ma che può essere fastidioso a volte e cioè ogni volta che il mio computer va in stand-by i led della tastiera non si accendono più e nel programma synapse dice The LEDKeeper.exe app is currently controlling your device's lighting non ho idea di come risolvere questo problema se non riavviando l'intero computer ed è abbastanza seccante come cosa specie se ho pagine aperte che mi servono anche perchè coi led spenti non riesco a vedere bene i tasti e quindi non leggo le lettere diciamo che scrivo alla cieca ho provato a riavviare il programma sloggare e ri loggare ma niente o stacco la usb oppure riavvio il pc e sinceramente mi da fastidio dover rovinare una usb per un problema di programma o progettazione della tastiera magari sono anche io che non ho fatto qualcosa o robe simili riguardo a questo vi chiedo gentilmente staff e community se potete darmi un sistema per risolvere questo problema perchè adesso non voglio mai che il pc vada in stand-by grazie della pazienza e buona giornata.
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi @KenDragonX! Thanks for reaching out to us. I would like to assist you with your Razer Blackwidow Chroma v2 and it would be best if we can continue in English so we can better assist you.
     
  3. KenDragonX

    KenDragonX New Member

    ok thanks i have a problem with the keyboard, when my pc goes stand-by all the led doesn't work, when i turn on the pc after stand-by the led blink all the time and for fix it i need to restart all the pc.

    Since it cost 150 euros a bit annoying a problem so silly but annoying enough not to trust me to send the computer on stand-by.

    if you can tell me what to do for fix this problem forever I would be very grateful.

    thanks for your time.
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for sharing it in details. Please check my screenshot below and ensure that the "Switch Off Lighting" option in Razer Synapse is unchecked/not ticked so your keyboard will continuously give light while your display is turned off and on stand-by mode.

    upload_2019-7-17_14-34-57.png
     
  5. KenDragonX

    KenDragonX New Member

    ok thank you for your time it worked for the moment but before it returned to stand-by and the keyboard doesn't turn on anymore so the problem persists i don't understand why a couple of times it worked and now no it could be a case or a bug if it still persists I will inform you for the moment if you could find another possible solution or the reason for this I would be very grateful thanks again
     
  6. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for letting me know. Let's investigate more by sending me a PM together with your keyboard's serial number and a video showing your keyboard's concern.
     
  7. KenDragonX

    KenDragonX New Member

    ok i'll try to give you a video of this problem when i do i'll send you the info.

    thanks again for everything
     
  8. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    You're welcome! Feel free to update me anytime.
     
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