Purchase Failed

Discussion in 'Razer Support' started by Alexkun115, Mar 28, 2022.

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  1. Alexkun115

    Alexkun115 New Member

    Hello, I want to topup my game account, but in the payment section using paypal I get the same notification as in the image below (Purchase Failed), after that I decided to make a payment via Razer Gold Wallet so I refilled my wallet razer gold uses paypal and how surprised it was that the payment was not declined and there were no problems. The problem only reappeared when I wanted to use my Razer Gold balance to top up the Mobile Legends Bang Bang game, after choosing payment via Razer Gold Balance I got "Purchase Failed" continuously" and couldn't find any solution on the internet except contacting customer service..And until now the reply still hasn't arrived!
     

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  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Sorry to hear about your failed Razer Gold transaction. Was money taken out from your account when you received the purchase failed error? Have you contacted our dedicated Razer Gold Support Team through this link? Please send me a PM including your case number so I can tap our Support Team and help speed up its progress. I'll be locking this thread to curb our conversation privately.
     
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