RAZER 15 Advanced 2020 NOT BOOTING WITH BATTERY ONLY WHEN PLUGGED

Discussion in 'Razer Support' started by jpamieva, Aug 4, 2022.

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  1. jpamieva

    jpamieva New Member

    Computer boots perfectly when plugged with the charger. The battery is fully charged, and it is detected. however when the computer is not plugged it won't boot at all.

    already tried all the common troubleshooting steps, but no luck. any ideas what could be happening?
     
  2. Razer.Zionzedd

    Razer.Zionzedd Yes, My lord? Staff Member

    Looks like a defective battery. Did you already try the steps here? If that didn't help, PM me the serial number so I can validate its model and look for other workarounds to help you address the boot-up problem of your laptop.

    *Thread locked to curb conversation to PM.
     
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