Razer and Kiyo Pro and Warranty Dept. Suck

I bought this camera, despite its cost, because it was so well reviewed. It worked for several months but with the new firmware update it doesn't work. When I called support they told me I needed a new camera. WTF. I need it to work today because my company expects to see me not just hear me on zoom or webex calls. I have been in contact with Razer Support for a week now and gotten nowhere. I was originally supposed to receive a new kiyo and then i would ship my old one back within 14 days or my credit card would be charged. But, stop, NO. They f'd that up. I keep getting one email a day from what must be India where they tell me that they will contact me in 24-48 hours (but not the weekends) for me to get the information so they can begin, BEGIN, the process. This is after AFTER I have provided them my serial number and a screen shot of the proof of purchase, all of my jewelry and my first born son. I am told that the warranty area has so many claims that they are very busy. Their products must suck if they have such a heavy volume of warranty claims. NO ONE AT RAZER GIVES A SHIT ABOUT YOUR CUSTOMER EXPERIENCE. IT'S ALL BS.