Razer Basilisk Ultimate Dongle Replacement | Razer Insider

Razer Basilisk Ultimate Dongle Replacement

  • 29 August 2021
  • 1 reply
  • 17 views

Good day to everyone

Unfortunately, I probably had a laptop with a broken USB input. When I plugged in my dongle for the Razer Basilisk Ultimate, it started to smell burnt. After I removed the dongle again, it was all hot. Now the dongle no longer works. It gets very hot every time I plug it in and it no longer recognizes the mouse.

Unfortunately, I did not find a replacement dongle on the Razer's store. The mouse itself works fine. I bought it to avoid the tangle of cables. Therefore, I politely ask for a replacement. This would make my work much easier.

Regards
Eruheran

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1 Reply

Userlevel 5
I can submit a ticket request for a spare dongle on your behalf if it's available in your region. PM me the serial number of your mouse along with your mailing address so I can check it for you.

*Thread locked to curb the conversation to PMs.