Razer Basilisk Ultimate Dongle Replacement

Discussion in 'Razer Support' started by Glitterroadleet112, Aug 29, 2021.

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  1. Glitterroadleet112

    Glitterroadleet112 New Member

    Good day to everyone

    Unfortunately, I probably had a laptop with a broken USB input. When I plugged in my dongle for the Razer Basilisk Ultimate, it started to smell burnt. After I removed the dongle again, it was all hot. Now the dongle no longer works. It gets very hot every time I plug it in and it no longer recognizes the mouse.

    Unfortunately, I did not find a replacement dongle on the Razer's store. The mouse itself works fine. I bought it to avoid the tangle of cables. Therefore, I politely ask for a replacement. This would make my work much easier.

    Regards
    Eruheran
     
  2. Razer.Xenon

    Razer.Xenon Active Member Staff Member

    I can submit a ticket request for a spare dongle on your behalf if it's available in your region. PM me the serial number of your mouse along with your mailing address so I can check it for you.

    *Thread locked to curb the conversation to PMs.
     
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