My basilisk v2 has a problem with the scroll wheel because when I scroll up or down it stutters and scrolls the opposite way. If I am scrolling down a page it will occasionally do 1 scroll in the opposite direction and then carry on the way I was initially going.
Things I've tried:
Cleaning the wheel with an air duster, plugging it in different computers and USB sockets, checked the latest firmware.
Does anyone have any suggestions on what I could do?
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Userlevel 7
+1
If cleaning not helped - I'd RMA it, as it can be some HW issue with scroll encoder.
Userlevel 7
- Razer Support
- 2398 replies
-
19 May 2022
@SirFailures PM me the serial number of your mouse so I can create a case and forward it to our RMA Team for a replacement request. I will lock this thread to curb our conversation privately.
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