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Razer Basilisk X Hyperspeed wireless mouse randomly stops working

Discussion in 'Mice and Surfaces' started by mgtbrookman, Nov 16, 2020.

  1. mgtbrookman

    mgtbrookman New Member

    Hi there. So my Basilisk X Hyperspeed mouse will not work at all on the USB plugin setting. It will work on Bluetooth but only if I have a secondary mouse plugged in to a different USB port. I have synapse installed, have checked all of the drivers, have tried unplugging and plugging back in, have made sure my software is up to date, and I have also uninstalled and reinstalled everything. The mouse will stop working if I unplug the secondary mouse from the USB and will immediately start working when I plug it back in. I'm not sure what gives. It's incredibly frustrating and I would like a solution.
  2. FiszPL

    FiszPL Well-Known Member

    Strange... for BT problems I'd update Bluetooth drivers, as seen many strange things with BT mouses (also not from Razer), after driver update - problem fixed.

    With the USB dongle - is it possible to test it on another computer (you don't have to install Synapse).
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