Razer Blackshark V2 Pro pause button

Discussion in 'Audio' started by ree248, May 11, 2022.

  1. ree248

    ree248 New Member

    I have had this headset for a while now, when I pressed the pause button on the left earcup it would pauses/unpauses only whatever was playing in the background (e.g. if I was listening to Spotify and then I went to watch a video on YouTube and I pressed the button it would only pause Spotify), however recently when I press the button it pauses/unpauses every which is playing (this is especially bad as if I have one thing playing and one paused and then I press the button it would pause the thing which was playing but also unpause the thing which was paused). I would much prefer it to only pause back ground audio. Is there was a way to fix it?
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Is this behavior happening while the headset is connected/paired to another USB port or computer? Does the same issue occur when connected through the 3.5mm port?
     
  3. ree248

    ree248 New Member

    when I use the 3.5mm cable the pause button doesn't work at all (tested on my phone and pc), and I get the results I talked about in the original post when in wireless mode.
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for pointing that out. Please submit a case to our Support Team or send me a PM so I can initiate a support ticket on your behalf.
     
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