Razer Blackshark V2 USB Sound Card not working

Discussion in 'Razer Support' started by bizRuberGARNET611, Oct 13, 2021 at 8:52 AM.

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  1. bizRuberGARNET611

    bizRuberGARNET611 New Member

    I have just bought this. Upon the first try everything was going fine, until the little green light went off. After that I couldn't hear anything, but in the control panel it showed as if it was working just fine. I know that the headset works because it has no problems when I am using the 3.5 mm jack (apart from the unhearably quiet mic).
     

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  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Have you tried connecting the headset to another USB port? Try connecting the headset only to your computer or another device and check if the issue persists. I'll be locking this thread to curb our conversation privately. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
     
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