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Razer Blade 14” GTX1060 (Late 2016) - Bios lost Serial number after reinstalling windows 10.

Discussion in 'Razer Support' started by Nightydesu, Apr 12, 2020.

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  1. Nightydesu

    Nightydesu New Member

    Hello,


    I’ve been fighting with this issue for weeks now. I can’t install the razer updater for the Bios and all of his component (synapse, update the usb port etc…) Because my Bios lost his serial number after reinstalling win10 and he his not seen as a razer product since…

    I found some solution on Razer support reddit

    https://www.reddit.com/r/razer/comments/99xpdt/cannot_use_razerupdater_due_to_missing_serial/


    But i couldn't fully apply because i couldn’t find the tools for it. I’m left with a computer semi - working… what i mean by that, it’s working but i can’t update anything and my keyboard light is not working properly.


    Can someone help me find a solution because it’s my working tool right now. Thank you !!
     
    Nightydesu, Apr 12, 2020
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  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your Razer Blade's concern here. How did you reset the laptop? Did you use its recovery partition to revert the operating system to factory condition? Are you still using its original SSD or hard drive? Feel free to send me a PM together with your laptop's serial number should you need additional assistance.
     
    Razer.SpeedCr0ss, Apr 28, 2020
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  3. dansblackcat

    dansblackcat New Member

    This is the exact same issue I'm having. Did you ever fix it?
     
    dansblackcat, Jul 26, 2020
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  4. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi dansblackcat! Please send me a PM too.
     
    Razer.SpeedCr0ss, Aug 2, 2020
    #4 Share
  5. iVoby

    iVoby New Member

    I'm dealing with the exact same issue on my 12.5 RBS
     
    iVoby, Aug 20, 2020
    #5 Share
  6. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hello there! I've replied to your PM. I'll wait for your follow-up.
     
    Razer.SpeedCr0ss, Aug 20, 2020
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