Razer Blade 15 - 2018 Mercury Edition - Individual Keyboard Keys won't work anymore. Need Help.

Discussion in 'Razer Support' started by Datesha, Dec 27, 2020.

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  1. Datesha

    Datesha New Member

    (in Kenobi voice) Hello there,

    I purchased my Razer Blade 15 - 2018 Advanced Mercury White Edition on February 19, 2019 from Amazon. I was fairly happy with my purchase as the laptop was quite cool and met all my expectations except cooling. With an Auto fan management with Synapse the laptop was still heating but the heat was bearable and i just let it slide. But then it got worse.

    About a month ago, some of the keyboard keys like: Enter, A, I, Z stopped working. Maybe ten in total. Now I need an addition keyboard to do anything. It's more like a desktop than a laptop and I cant use it during meetings.

    I'm positive that there is no problem of software and I'm guessing its a keyboard thing. I tried to contact the Razer Support but the message popped up that the laptop wasn’t covered with any of guarantee anymore. Thought at least they would help me out with fixing it. Thing is id happily buy the keyboard item to change it inside the laptop.

    I can’t find anything official on the internet to buy or fix this laptop. There is kinda limited resources in my country so I need help, or advice. How to reach the Razer for example. Or maybe where can i purchase this laptop keyboard item.

    Otherwise it would appear i just threw away 2K and that would be a big letdown. At least ill keep away from Razer products if i wont be able to fix this.

    Plese help out if you know anythin of this sort.
    Thank you.
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