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Razer Blade 15 (2070RTX) left speaker crackling

Discussion in 'Razer Support' started by Nicolaswir, Oct 11, 2019.

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  1. Nicolaswir

    Nicolaswir New Member

    I've tried everything:
    - disabling the audio enhancements
    - changing the format
    - updating the drivers provided by Razer
    - installing the one from Realtek
    - installing the HD Audio drivers instead (does not work at all)

    Thing is: the right speaker works perfectly but the left one doesn't. Here is a video..

     
    TheCenturianCrunch likes this.
  2. Nicolaswir

    Nicolaswir New Member

    Update: I just fixed it by sucking air over the speaking..
    Update 2: the "fix" does not last, the speaker is crackling again :slightly_sad:

    I suppose it needs to be replaced..
     
    Last edited: Oct 13, 2019
  3. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Thanks for sharing your laptop's concern here. Please send me a PM together with its serial number. Let's continue from there.
     
  4. TheCenturianCrunch

    TheCenturianCrunch New Member

    I am having the same issue as you are in the video. what was the ultimate resolution for this?
     
  5. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Does the issue happen while using the laptop on different media or programs? Have you checked your speaker grills for lint or other foreign object that could block the sound passage? Have you tried uninstalling your audio driver via Device Manager then restarting the laptop to auto-detect and reinstall? Should the issue persists, please send me a PM. Let's continue from there.
     
  6. Nicolaswir

    Nicolaswir New Member

    To be honest I didn't follow up with the support.
    I'm 100% sure it's a hardware problem and since I need the laptop for professional use if I had to return it for quite some time it'd be very annoying.. So I'm just living with only one speaker for now..
     
  7. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    I see. I understand how inconvenient it is without a working laptop. Should you need to get an update from your escalated case or additional assistance, please send me PM together with your case number. I'll pick it up from there.
     
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