Razer Blade 15 Advanced (2019) RTX 2060 battery swelling

Discussion in 'Systems' started by Johnny7D, Jun 2, 2021.

  1. Johnny7D

    Johnny7D New Member

    Hi everyone,

    My Blade 15 touchpad recently stopped working and upon opening back lid I figured out that there is battery swelling.
    I'm scared to use laptop further on as apparently battery might blow up or cause burns.
    Where can I get a genuine replacement? Official store doesn't have any, neither I could find any on Amazon.
    This essentially makes $2k laptop useless.

    *PS it's Base, not Advanced as it turned out by Serial Number
     
    Last edited: Jun 3, 2021
    pancholr and avasquezni like this.
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Even if the laptop is out of warranty, you can still send it back to us for repair. But if you're looking to DIY the battery replacement, I will have to move the thread to our Systems boards. Let me know how you want to proceed.

    *Thread locked to curb the conversation to PMs.

    Edit:
    Unlocked and moved to Systems.
     
    Last edited: Jun 6, 2021
  3. avasquezni

    avasquezni New Member

    Hi guys,

    I have the same model, and having the same problem as @Johnny7D, in my case the pad stills works, but the battery is swollen and starting to push the case out.

    I would like to consider both options, sent to repair (or if possible take it myself to a repair center, ¿How much time can the battery replacement take?), and the DIY option. The decision is time sensitive, since it would be complicated for me to ship it out from my country, but I will be traveling to USA soon, so it might be easier to go either way.

    Please help me understand what is my best option.

    Thanks!
     
    Last edited: Jun 6, 2021
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @avasquezni
    Repairs can take up to three weeks, depending on parts availability. DIY may be a bit quicker if you can find a compatible battery. I can submit a repair ticket on your behalf if you want to take that route.
     
  5. Johnny7D

    Johnny7D New Member

    Please advise where can we get a battery? This is way better than not having a laptop for over a month. Even without battery I still can use laptop, and can replace battery myself. I just need an option to get one.
     
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