Razer Blade 15" Advanced mid-2019 rtx 2070 not being detected in Device Manager & GeForce Experience

Discussion in 'Razer Support' started by anantdeepsamra, Feb 15, 2021.

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  1. anantdeepsamra

    anantdeepsamra New Member

    Hi all,

    My laptop was plugged in and on at night and I took a nap, during which the I think the rtx card stopped working because the external display I had connected was showing "no signal" and the icons on the desktop were all big and the background was black. Anyhoo, I did not realize the error until 2 days later when I reused the monitor. So far, I have reset Windows, uninstalled all nvidia drivers. I have been trying to reinstall the drivers from nvidia but I get the message that the drivers are not compatible with this version of windows and that no nvidia hardware was detected. I have been thinking of doing a manual windows reinstall too.

    Can anyone please tell me if they have ever experienced this issue before and what they did to solve it? Is it a hardware issue (as in the gpu is dead)? or more a software one? Also, is there a way I can use an external display with the laptop if the gpu is dead because I really dont want it replaced during school.

    I have contacted support but they are taking forever to respond and my warranty has been up for 11 days.

    I apologize if the post is messy, this being my first forum post. Please let me know if you need a System Information file.

    Edit:

    I forgot to include it above, but I have updated windows to the latest version and tried to install the latest drivers but the same error keeps on showing.
     
    Last edited by a moderator: Feb 15, 2021
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    There's not much for me to add. You've pretty much done all possible troubleshooting without touching the internals. Please send me the ticket number so I can try to move things along.

    *Thread locked to curb the conversation to PMs.
     
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