Razer Blade 15 Base rz09 03009 Random Shutdown | Razer Insider

Razer Blade 15 Base rz09 03009 Random Shutdown

  • 6 November 2022
  • 1 reply
  • 29 views

Hello, I purchased this laptop at a department store a few years ago. Neither the store or Razer Support were able to replace or fix the laptop even though I had it under warranty. I asked them to load up a game or something but every time I shipped it in they just ran their diagnostics and said it was fine, twice.
The battery swelled after getting it and I now only use it on the adapter.
Since the first day the computer randomly shuts down or the screen will freeze until a hard restart.
Every single game except for Minecraft and browser games will crash the laptop every single time within a few minutes if not at launch. I've tried everything I can with this machine, reimaging, user suggestions from forums on Nvidia settings, etc. I have hwInfo but not seeing anything spectacular happening around the time it crashes. No windows events. I have no clue what to do. Essentially paid $1300 for a gaming laptop I've never been able to game on, anybody else experience or fix this?

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1 Reply

Userlevel 7
Hi Maslowski95,


I'm sorry to hear about the issues you've been experiencing with your Razer Blade 15 laptop and not being able to get the help you need. Please PM me your case number so I can investigate and check its status to help me raise your concern to the relevant team.

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