Razer Blade 15: Blurry/Double Vision Screen -Hardware issue? | Razer Insider

Razer Blade 15: Blurry/Double Vision Screen -Hardware issue?

  • 16 August 2019
  • 3 replies
  • 43 views
K
Hi,

So i bought a new 2018 Razer Blade 15 (i7,1060 GTX) in the States and tested it - played games, ran benchmarks etc and there were no issues. I brought it back to the Philippines and after an hour of setting it up, i encountered screen blurriness, ghosting and jitterriness after launching Steam and adjusting the display scales. At first, it only happened when i adjusted window sizes but became more permanent as i used it as per the images below.

I tried updating drivers, even system reset but the blurriness/ghosting continues even on the Razer logo once you boot up or even in safe mode.

Image: https://imgur.com/a/Q31nUat
Image: https://imgur.com/a/eMxGUKm
Image: https://imgur.com/a/eix9XiE

I think it is a Windows 10 scaling issue but i tried resetting the scale sizes, turning windows autofix on and off but it stays the same.Using a external monitor is ok.

Please help as bringing the hardware back to the US for warranty will be a challenge.
Thank you very much in advance.
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3 Replies

R
Userlevel 6
Hi there! Have you tried setting up an external display? Does the same issue happen?
K
Hi, Yup, no issues on the secondary monitor via HDMI.

BUT I did have a breakthrough last night when i plugged the laptop straight to a UPS/AVR instead of the extension cord that i was using which had other devices plugged in. The ghosting disappeared, maybe it was related to shielding on the power cord/extension.

No idea if that was supposed to happen or if the power supply is defective for behaving like that.
R
Userlevel 6
Thanks for the reply. Please PM me the serial number of your Blade. Let's continue there.
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