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Razer Blade 15 - Dead Screen?

Discussion in 'Razer Support' started by Pierreth, Nov 25, 2019.

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  1. Pierreth

    Pierreth New Member

    Hey all,

    I have a Razer Blade 15.6in 8th Gen Core i7 Gaming Laptop (model RZ09-02386E92)... and all of a sudden the screen stopped working. I was using it one day, shut it down normally, and the next morning the screen would not turn on.

    Everything else appears to be working fine. The Razer logo and keyboard light up - I discovered that the HDMI out was still working and tried to do some troubleshooting there. I came across this: https://dl.razer.com/drivers/BladeC...17.1180975965.1574669006-106209604.1574669006

    However, upon installation of the update the only thing that has changed is that the display out now no longer works either.

    So without any way to interact with the laptop I'm turning to the forum brains trust. Anyone encountered similar and found a fix? Any tips would be greatly appreciated.

    Cheers
     
    Pierreth, Nov 25, 2019
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  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Please PM me the serial number of your Blade as well as a video of the issue. I'll pick it up from there.
     
    Razer.RedPanda, Dec 7, 2019
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