Razer Blade Advanced OLED doesn't seem to support HDR gaming on the laptop display

Discussion in 'Razer Support' started by GotTheShakes, Jun 19, 2019.

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  1. GotTheShakes

    GotTheShakes New Member

    I posted about this on the r/Razer subreddit last night, but I figured I'd post here about this as well. I have been in contact with a support person that monitors the subreddit, but didn't know if this forum was a better avenue to either getting an answer or solving this issue.

    I received my Razer Blade Advanced with the 4K OLED panel a few days ago. I finally got a chance to test with some games last night and found that gaming in HDR doesn't seem to be supported using the laptop's display even though it's OLED and DisplayHDR certified. Windows 10 recognizes the display as Wide Color Gamut, HDR gaming, and HDR video streaming capable. There is a toggle to turn on HDR for "Games and apps" in the Windows 10 settings, however with that toggle on no games will let you enable HDR in their in game menus. Sekiro, Resident Evil 2, and No Man's Sky (with the Vulkan beta update that added HDR support) all either have the option in game to enable HDR grayed out or in the case of No Man's Sky the option doesn't show at all in the menus because it doesn't think that it can detect a HDR display. HDR video streaming does work and looks amazing.

    I have a few questions. First is this intended behavior? If it's not, is it something that can be fixed via a driver update or in some other way? One of the reasons I bought this laptop is that I game on an OLED tv at home, love the way HDR looks, and wanted to setup something similar that is portable. Don't get me wrong, the OLED panel is gorgeous regardless, but I'm hoping there is a way to use proper HDR gaming support on it.
     
  2. drnibs

    drnibs New Member

    I am in same situation as you, have a LG OLED 65"CP , but anyway seems razer doesn't actually provide support here, or anywhere. better return it and get the XPS for $1000 cheaper. Razer - Waste of Money
     
  3. GotTheShakes

    GotTheShakes New Member

    I’ve been going through the support channel and I finally got to a level and where they’re going to test the games that I have had issues with on the OLED laptop and see if they can find a solution.

    In fairness to Razer, this is a problem with the Alienware m15 as well. The XPS uses the same display and is made by the same company so I assume that the XPS would suffer the same issues. My best guess is that it has something to do with either drivers or the way Nvidia Optimum functions. Once I hear back from Razer support again I’ll let you know what they say.
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! We appreciate that you've posted this to our Support board. Please send me a PM together with your case ID so we can check its for its update as soon as possible.
     
  5. GotTheShakes

    GotTheShakes New Member

    Sent you a PM.
     
  6. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks @GotTheShakes! I've replied to your PM.
     
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