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Razer Blade Broken Camera, bad experience with razer support

Discussion in 'Razer Support' started by Cyber_Munky, Jan 10, 2020.

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  1. Cyber_Munky

    Cyber_Munky New Member

    So I've been a Razer Blade customer for years, my first blade I got imported from the US in 2015, they're really a competitor for macbooks. I'm now on my 3rd Blade, the Blade 15 Advanced (mid 2018) which I bought 24th Nov 2018, this is my primary work laptop.

    After 9 months of use the camera just stopped working, as a software developer working remote a working camera is important. So after doing the usual cycling of drivers, updating bios etc I contacted razer support, my original ticket 9th October 2019.

    I was advised to wipe my laptop and revert to the recovery partition, as this was my work laptop I couldn't do it immediately but eventually I managed over a weekend and unfortunately it made no difference.
    I was then recommended to send the laptop in for repair, again something I could not do immediately as I have to work. I was told that if I kept the original case number I could get the ticket reopened at a better time. So I reopened my case on the 5th December 2019 as I was ready to send it in for repair but received no reply from support until the 1st of January 2020.

    Now finally support won't RMA my laptop because it's out of warranty!
    Is it really fair for me to pay to get this fixed? If you charge premium prices for this hardware, support should be little more flexible. I'm running out of time where I can be without my laptop but as disappointing as it is I can't buy another Razer Blade if this is how loyal customers are treated.
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Please PM me the case number. I'll take a look.
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