Razer Blade (late 2017) My Nightmare

Discussion in 'Systems' started by easySeaSerpentportal551, Feb 2, 2019.

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  1. Welcome friends and tag along with me while I tell you this fantastic tale of Razer screwing me over! It all starts after being a broke Razer fan years ago and all of the sudden having enough money to buy a laptop that not only looks cool but performs well in a very compact package. So I bought a Razer Blade late 2017 with a GTX 1060 and a 7700 hq professor. Life was good! It was like driving a super car. Everyone wowed at the keyboard and hundreds of Mac owners asked if their Mac could do that. However a couple weeks ago while I was typing a word document my laptops display went black in a weird way, keyboard changed color and the fans went berserk. I tried to give it a minute and nothing. Then I thought “stupid thing crashed” and held down the power key so it could be rebooted. Surprise, the only that happened was a faint light coming from the capslock button! I waited till morning to give Razer a call and solve it however when morning came I was told to boot into bios which I could not accomplish as my PC was “dead”. No matter what I tried I just could not get it to work. After a small search on the web I found out that many owners had the exact same thing happen to them and that it all comes back to being a design flaw. Funny thing is I was out of warranty and the Razer tech support guy called Kahlil told me to pay a fee to get the computer to the US and asses the problem... I insisted they cover the expenses sinse it is a design flaw and guess what? Apparently their policies say that EVEN if it is a Razer design flaw they are not responsible after my warranty ended... I gave them hell and no matter what I said I got the same “screw you” like answer back.

    People bitch and moan about Apple, but I had a 2013 15 inch MacBook and in 2017 I took it to the shop because of a display issue and they gave me free repairs because of a design flaw. Then after the computer broke again they gave me a new one.

    So the morale of the story is don’t get burnt by Razer. Now I have a 3000 dollar brick
     
    Last edited by a moderator: Feb 2, 2019
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