Razer Blade Stealth 13 (2019) Dual Monitor Windows Blue Screen

Discussion in 'Razer Support' started by MyRazerNumber, Mar 26, 2019.

  1. MyRazerNumber

    MyRazerNumber New Member

    Hello,

    Has anyone got their Razer Blade Stealth (2019) working with Dual Monitors?

    I'm using a Cable Matters Adapter (link) with two Samsung monitors (link) and the Razer Blade Stealth (2019) gets a Windows Blue screen when I connect the Cable Matters Adapter.

    Best Regards
     
  2. Gerdofal

    Gerdofal New Member

    I have that exact same adapter. [link] I don't get a blue screen, but only one monitor works at a time. Generally, whichever one I plug in first.
     
  3. Gerdofal

    Gerdofal New Member

    By the way, I also have two usb-c adapters from cable matters. [link] I can get both external monitors to work if I use two of those, but can't charge the laptop at the same time.
     
  4. MyRazerNumber

    MyRazerNumber New Member

    Thank you Gerdofal,

    I've spoken with Razer Service before and after my post. They assure me that it does work. As per their instructions, I'm returning my Razer for the 3rd time for a new one. I'll report back as it proceeds.

    My current issues have are:
    • Blue Screens with external monitors (Single or Dual - Dual causes it faster)
    • Static sound from the speakers. An update they sent me made it better but did not fix it completely
    • Putting the laptop to sleep will cause it to not wake up completely and requires a reboot.
    • Bluetooth crashes requiring a reboot to get it working again (this one is new)
    Cheers
     
  5. MyRazerNumber

    MyRazerNumber New Member

    Sorry Gerdofal,

    Service has not responded to any of my emails in weeks. I'll keep trying to get a response.
     
  6. MyRazerNumber

    MyRazerNumber New Member

    Hello Gerdofal,

    My case was not properly assigned to the next service level. I was able to connect with Razer over the phone. They were able to help me correct my laptop reset issues and I have returned my laptop. I'm expecting a new one shortly and will test again. Have you had success with your laptop?
     
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