Razer Blade Stealth 2020 - Bluetooth Audio Issues

Discussion in 'Razer Support' started by LightBluefastCORAL313, Aug 21, 2020.

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  1. LightBluefastCORAL313

    LightBluefastCORAL313 New Member

    Hi,

    i just bought the new 120Hz version of the Blade Stealth 13".

    While tyring out the audio, I noticed that when using bluetooth headphones, the audio was cutting very intermittently, like every other second the audio would lower and distort before going back to normal.

    Was wondering if this happened to anyone else and if you know a solution?
     
    LightBluefastCORAL313, Aug 21, 2020
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    MelissaHQ likes this.
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your concern here. Does the issue happen while it is on speaker or when a 3.5 mm headset is connected? Have you tried using a different Bluetooth headset as well? Also, does the issue happens to all programs and audio media files?
     
    Razer.Speedcr0ss, Aug 23, 2020
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  3. Stizzaclassicheaven412

    Stizzaclassicheaven412 New Member

    Happens to me too, with my AirPods Pro on a 2020 Blade 15 Advanced. All programs, only happens when connected via Bluetooth, speakers and hard wire do not exhibit the issue.
     
    Stizzaclassicheaven412, Sep 2, 2020
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  4. Stizzaclassicheaven412

    Stizzaclassicheaven412 New Member

    Watching a YouTube video in Chrome will reproduce the issue.
     
    Stizzaclassicheaven412, Sep 2, 2020
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  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for letting me know. Please send me a PM together with your device's serial number. Let's continue from there.
     
    Razer.Speedcr0ss, Sep 4, 2020
    #5 Share
  6. Desertclassicbuzz467

    Desertclassicbuzz467 New Member

    Is there a fix for this problem? I also get the same issue. I use my air pods via bluetooth and it is often jumpy and regularly disconnects.
     
    Desertclassicbuzz467, Nov 21, 2020
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  7. MelissaHQ

    MelissaHQ New Member

    I am experiencing the same issue. My power beats pro keep cutting out randomly, not disconnecting completely but rather losing sound, and the connection is pretty weak too. I have sent the item to Razer for repair but it came back the same.
     
    MelissaHQ, Feb 10, 2021
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  8. stngray

    stngray New Member

    I'm having a similar issue as well but with my Bluetooth mouse. Tried a couple mice and still had the same issue.
     
    stngray, Feb 10, 2021
    #8 Share
  9. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey everyone! Please ensure that your laptop is updated from Windows and Razer Synapse updates. In Device Manager, select Bluetooth, and then select the Bluetooth adapter name, which may include the word “radio.” Right-click the Bluetooth adapter, and then select Update driver > Search automatically for updated driver software. Let me know if it helps.
     
    Razer.Speedcr0ss, Feb 10, 2021
    #9 Share
  10. kegloadam

    kegloadam New Member

    Hi,
    Does the issues solved somehow? RazerBlade13Late2020 - Win&all drivers are uptodate.
     
    kegloadam, Apr 13, 2021
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  11. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Were you able to reset/clear your laptop's Bluetooth history and tried pairing it with different devices? Feel free to send me a PM or submit a case to our Support Team.
     
    Razer.Speedcr0ss, Apr 17, 2021
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  12. kegloadam

    kegloadam New Member

    kegloadam, Apr 18, 2021
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  13. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Awesome! And yes, this is also one of the recommended steps to resolve Bluetooth pairing concerns. Thanks for sharing. I'll lock this thread now. Feel free to send me a PM should you need any assistance.
     
    Razer.Speedcr0ss, Apr 18, 2021
    #13 Share
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