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Razer Blade Stealth 2020 - Bluetooth Audio Issues

Discussion in 'Razer Support' started by LightBluefastCORAL313, Aug 21, 2020.

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  1. LightBluefastCORAL313

    LightBluefastCORAL313 New Member

    Hi,

    i just bought the new 120Hz version of the Blade Stealth 13".

    While tyring out the audio, I noticed that when using bluetooth headphones, the audio was cutting very intermittently, like every other second the audio would lower and distort before going back to normal.

    Was wondering if this happened to anyone else and if you know a solution?
     
    LightBluefastCORAL313, Aug 21, 2020
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  2. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your concern here. Does the issue happen while it is on speaker or when a 3.5 mm headset is connected? Have you tried using a different Bluetooth headset as well? Also, does the issue happens to all programs and audio media files?
     
    Razer.SpeedCr0ss, Aug 23, 2020
    #2 Share
  3. Stizzaclassicheaven412

    Stizzaclassicheaven412 New Member

    Happens to me too, with my AirPods Pro on a 2020 Blade 15 Advanced. All programs, only happens when connected via Bluetooth, speakers and hard wire do not exhibit the issue.
     
    Stizzaclassicheaven412, Sep 2, 2020
    #3 Share
  4. Stizzaclassicheaven412

    Stizzaclassicheaven412 New Member

    Watching a YouTube video in Chrome will reproduce the issue.
     
    Stizzaclassicheaven412, Sep 2, 2020
    #4 Share
  5. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Thanks for letting me know. Please send me a PM together with your device's serial number. Let's continue from there.
     
    Razer.SpeedCr0ss, Sep 4, 2020
    #5 Share
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