Razer Book 13 BSOD

Discussion in 'Razer Support' started by LAlexKHK, Apr 18, 2021.

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  1. LAlexKHK

    LAlexKHK New Member

    I purchased a Razer Book 13 on Saturday and immediately upgraded the SSD from 256GB to Samsung 980 Pro 2TB to make the most of PCIe 4.0

    I did a clean install of Windows 10 Pro, downloaded the latest version of Synapse and installed the latest Intel XE graphics drivers, but I am consistently getting a BSOD.

    Often the screen goes blank briefly and then returns when I am using the machine. The event viewer reports the following two warnings

    Source: Dislay
    "Display driver igfxn stopped responding and has successfully recovered."

    Source: DistributedCOM:
    "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
    and APPID
    {15C20B67-12E7-4BB6-92BB-7AFF07997402}
    to the user DESKTOP-T09O7UT\lucas SID (S-1-5-21-1893986226-772958104-3602191988-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."



    I have attached my Memory Dump Zip here

    https://1drv.ms/u/s!AuXGIY0lxB9Xg9BL3NjrxKIcG4as8A?e=nX8E0p

    Another one here

    https://1drv.ms/u/s!AuXGIY0lxB9Xg9BNDi8QKU-v5YnUAg?e=n5OUni

    Any help would be greatly appreciated
     
    Last edited: Apr 18, 2021
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Thanks for creating this thread. The replacement SSD should be re-imaged like the ones that came with the Razer Book 13. Please send me a PM together with your laptop's serial number that starts with "SN" or submit a case to our Support Team.
     
  3. LAlexKHK

    LAlexKHK New Member

    I've been using the Razer Book 13 for nearly 2 months now, and not a day goes by without the BSOD. It's not as bad as it was having updated to the latest Iris XE drivers, but I can honestly say I have never owned a more unreliable machine than this one and I wouldn't recommend its use for any critical work. I also own a Razer Blade Stealth 13 and it doesn't have the same problems as the Razer Book 13.

    I upgraded the Stealth 13 to a WD Black 2TB Drive and the Razer Book 13 to a Samsung 980 Pro 2TB as these run less hot. I have the latest firmware for the Samsung SSD.

    It seems the regular BSOD on the Razer Book is a common problem, and I really wish you would address the issue. It mainly occurs when the machine woken from sleep. Otherwise it appears to function normally off of fresh boot
     
    Last edited: Jun 8, 2021
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