Razer cortex crashing.

Discussion in 'Razer Support' started by buwied, May 31, 2021.

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  1. buwied

    buwied New Member

    Ever since I downloaded razer cortex a bit ago I've had this really annoying problem where I'll go to open razer cortex, it opens, but proceeds to immediately freeze and close. I've tried uninstalling it, reinstalling, ending all razer tasks, looking at other threads to see if there were any fixes and no one seems to have the same exact problem as me so basically, nothing has worked. The closest I've gotten to being able to open it period is being able to log in lmao.
  2. SmartG

    SmartG Well-Known Member Staff Member

    Hey there!

    Thank you for taking your time to bring this issue to us. My name is Michelle from the Razer Cortex Technical Support Team. I will try my best to help you with this issue.

    Before we begin could you please provide us with your Cortex logs for us to isolate this issue? I have PMed you a simple guide to help you collect and upload your Cortex logs. Please check it if you need my assistance.

    Thank you very much for your patience. We will be looking forward to your reply soon.

    Best regards,
    Michelle Chang
    Razer Cortex Team
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