Razer Cortex install error code 1

Discussion in 'Razer Support' started by wireawesomeFirebrick756, Oct 12, 2021.

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help me with this error pls, i dont know how to fix it

  1. fix

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  2. help

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  1. wireawesomeFirebrick756

    wireawesomeFirebrick756 New Member

    upload_2021-10-12_14-24-32.png
     
    wireawesomeFirebrick756, Oct 12, 2021
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  2. Razer.GuitarScar

    Razer.GuitarScar Active Member

    Are you connected to a home network and using a personal computer? Anyhow, allow me to tag my colleague. She can assist you further regarding the issue. Please help our friend here @Michelle-RazerCortex. Thank you!
     
    Razer.GuitarScar, Oct 12, 2021
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  3. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you very much for bringing this issue to our attention. My name is Michelle from the Razer Cortex PC technical support team. I will de delighted to assist you with your issue.

    Before we start could you please provide us with your Cortex logs for us to further investigate this issue? I have PMed you a simple guide to help you collect and upload your Cortex logs. Please check it.

    We apologize for any inconvenience this issue has caused you. Thank you for your patience.

    @Razer.GuitarScar Thank you for tagging me.

    Have a wonderful day!

    Best regards,
    Michelle
     
    Michelle-RazerCortex, Oct 12, 2021
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