Hi, recently I downloaded the Razer Cortex from Razer Websites and I'm having trouble installing the software.
The installation won't even pass 1% and an error just popped up saying it encountered an error with an error code 142.
I've tried searching for a solution or a workaround online but didn't found any so I decided to post here. I hope you guys can help.
Thank you.
Razer Cortex Installation Failed. Error Code 142
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A
Hey there,
Thank you for posting Cortex's concern here. My name is Michelle and I will be happy to assist you with your concern.
As a Razer user myself, I understand how frustrating this situation is for you. But not to worry, I will be here assisting you to resolve this issue.
Before we begin could you provide me with the details below for us to determine the correct resolution:
I'll be looking forward to your reply soon.
Stay safe and have a great day!
Your Technical Buddy,
Michelle Chang
Razer Cortex PC Team
Thank you for posting Cortex's concern here. My name is Michelle and I will be happy to assist you with your concern.
As a Razer user myself, I understand how frustrating this situation is for you. But not to worry, I will be here assisting you to resolve this issue.
Before we begin could you provide me with the details below for us to determine the correct resolution:
- Could you kindly PM me the log files for further investigation？I will PM you a guide on how to collect and upload your logs if you need my assistance.
- Could you please provide us with the screenshot demonstrating the issue?
I'll be looking forward to your reply soon.
Stay safe and have a great day!
Your Technical Buddy,
Michelle Chang
Razer Cortex PC Team
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