Razer Cortex not picking up hours | Razer Insider

Razer Cortex not picking up hours

  • 11 November 2021
  • 3 replies
  • 1 view
P
Hi,
My razer cortex is not picking up my hours for some reason for zSilver, I have tried, restarting, reinstalling, checking if the game is supported (rainbow six siege is supported). I don't know why this is happening because I also am launching the game through Cortex.
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Sye_The-Vie
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RAZER support @Michelle-RazerCortex can assist you~~~
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
A
Persian_Turtle
Hi,
My razer cortex is not picking up my hours for some reason for zSilver, I have tried, restarting, reinstalling, checking if the game is supported (rainbow six siege is supported). I don't know why this is happening because I also am launching the game through Cortex.

Hey there!

Thank you very much for sharing your concern here. My name is Michelle from the Razer Cortex PC technical support team. I will be happy to assist you with your issue.

The competition ended on Nov 11. Once it is ended, the gameplay time will stop accumulating. If your gameplay time cannot be accumulated after that time, this may not be an issue.

Please kindly let us know which situation you are in.

For privacy reasons, I removed your log link from the public view after I download it.

Thank you for your patience.

Michelle
A
Sye_The-Vie
RAZER support @Michelle-RazerCortexPC can assist you~~~

@Sye_The-Vie Thank you for tagging me. Have a wonderful day!
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