Razer Cortex Not Showing

Discussion in 'Razer Cortex' started by pulseJetbus383, Oct 6, 2022.

  1. pulseJetbus383

    pulseJetbus383 New Member

    Razer Cortex app is literally just not showing up. I'll open the app and it appears to be blacked out if I hover over it on the taskbar but it's showing the app completely off screen and nothing appears. I've reinstalled it 4 times so I have no idea what's going on. It was working fine before today but I had to delete it and reinstall because I thought it would fix my Razer Mouse buttons not working. This is ridiculous...
     
    V4D1L4-56 likes this.
  2. Narong03

    Narong03 New Member

    same i have the problem too upload_2022-10-7_8-18-39.png
     
  3. Krissy-RCD

    Krissy-RCD New Member Staff Member

    Hi,

    Thank you for bringing this to our attention and sorry for the trouble you've encountered.

    Please kindly try the following steps to temporarily solve the issue:
    1. Exit Razer Cortex PC from System Tray
    2. Go to this directory > %localappdata%\Razer\Razer Cortex\UICache
    3. Delete the "UICache" folder
    4. Re-launch Razer Cortex PC
    Our engineering team has located the root cause and we will release the fix soon.

    Please feel free to let me know if any further assistance is needed.

    Thank you and appreciate your patience.

    Best Regards,
    Krissy from Razer Cortex team
     
    SmartG likes this.
  4. Krissy-RCD

    Krissy-RCD New Member Staff Member

    Hi:smile_:

    Please kindly see my reply above~and let me know if you need any further assistance on this issue.

    Thank you.
     
    SmartG likes this.
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