Razer Cortex Squad Rewards Accidentally Redeemed

Discussion in 'Razer Support' started by kyoraizen, Dec 19, 2020.

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  1. kyoraizen

    kyoraizen New Member

    Hi, I would like to know if support team could return our squad hours since the squad leader accidentally redeemed the rewards.
  2. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there,

    Thank you for posting your inquiry here. It's the first time that we get feedback on this issue. We are sorry that your leader has redeemed the competition rewards. But we cannot return your squad gameplay time to you since this may be unfair to other participants and fair play is one of the most important principles in Squad Rewards Competition.

    However, if we get more feedback on this issue from our users and most users indeed have the same requirement as you, we may consider improving our rules in the next season's Squad Rewards.

    Thank you again for telling us about this issue. We are sorry for not helping you return your gameplay time. Please feel free to let us know if you need any further assistance.

    Best regards,
    Michelle Chang
    Razer Cortex Team
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