Razer Cortex Squad Rewards not tracking game hours | Razer Insider

Razer Cortex Squad Rewards not tracking game hours

Z
I was playing for a couple of hours today when my friends pointed out that my hours weren't being logged in the squad rewards. For some reason, Razer Cortex knows when I've last played and even updates my total hours in the My Library section after I exit the game, but it does not log the time into squad rewards. I have even checked to make sure that the games I have played today are compatible (Tom Clancy's Rainbow Six Siege, Overwatch) so I have no clue what could be causing this. I have not tried reinstalling Razer Cortex yet.
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12 Replies

A
Hey there!

Thank you very much for sharing your issue here. I am Michelle and I will be delighted to assist you with your issue.

Before we start could you please provide us with your Cortex logs for us to isolate the concern?

I have PMed you a simple guide to help you collect and upload your Cortex logs, please check out if you need it.

Thank you for your patience!

Best regards,
Michelle
F
Michelle-RazerCortex
Hey there!

Thank you very much for sharing your issue here. I am Michelle and I will be delighted to assist you with your issue.

Before we start could you please provide us with your Cortex logs for us to isolate the concern?

I have PMed you a simple guide to help you collect and upload your Cortex logs, please check out if you need it.

Thank you for your patience!

Best regards,
Michelle

I am having the same problem could I have a similar guide?
B
Michelle-RazerCortex
Hey there!

Thank you very much for sharing your issue here. I am Michelle and I will be delighted to assist you with your issue.

Before we start could you please provide us with your Cortex logs for us to isolate the concern?

I have PMed you a simple guide to help you collect and upload your Cortex logs, please check out if you need it.

Thank you for your patience!

Best regards,
Michelle



having same problem atm
could u send me the same guide as well?
C
Tengo el Mismo problema, me pueden ayudar a darle solucion
B
Michelle-RazerCortex
Hey there!

Thank you very much for sharing your issue here. I am Michelle and I will be delighted to assist you with your issue.

Before we start could you please provide us with your Cortex logs for us to isolate the concern?

I have PMed you a simple guide to help you collect and upload your Cortex logs, please check out if you need it.

Thank you for your patience!

Best regards,
Michelle

my game hours isn't tracking
A
Hello @Fists_of_Power @bookeasyFloralWhite726 @Corvonejo and @Burlywooddepotdaily148 ,

We are sorry for the inconvenience this issue has caused you. Could you please restart Razer Cortex and see whether this issue persists?

If yes, please feel free to provide us with your Cortex logs for us to further investigate this issue. I will PM you a guide to help you collect and upload your Cortex logs, please check out if you need it.

Thank you very much for your patience and cooperation.

Michelle
A
bookeasyFloralWhite726
having same problem atm
could u send me the same guide as well?

Hello there!

We received your Cortex logs and checked that your gameplay time is back to normal now.

Michelle
T
Michelle-RazerCortex
Hello @Fists_of_Power @bookeasyFloralWhite726 @Corvonejo and @Burlywooddepotdaily148 ,

We are sorry for the inconvenience this issue has caused you. Could you please restart Razer Cortex and see whether this issue persists?

If yes, please feel free to provide us with your Cortex logs for us to further investigate this issue. I will PM you a guide to help you collect and upload your Cortex logs, please check out if you need it.

Thank you very much for your patience and cooperation.

Michelle

Not sure where to put this, but I'm currently having the same issue.
A
Tiicho
Not sure where to put this, but I'm currently having the same issue.

Hey there!

Please try to restart Razer Cortex and then, see whether this issue persists. If yes, please feel free to provide us with your Cortex logs for us to further investigate this issue.

I have PMed you a guide to help you collect and upload your Cortex logs. Please check if you need it.

We apologize for any inconvenience this issue has caused you.

Thank you for your patience.

Best regards,
Michelle
A


Run your supported games in cortex apps to ensure the clock in hours is calculated
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A
Michelle-RazerCortex
Hey there!

Please try to restart Razer Cortex and then, see whether this issue persists. If yes, please feel free to provide us with your Cortex logs for us to further investigate this issue.

I have PMed you a guide to help you collect and upload your Cortex logs. Please check if you need it.

We apologize for any inconvenience this issue has caused you.

Thank you for your patience.

Best regards,
Michelle



Can I have the guide too? Im having some trouble too
A
Annasdawg
Can I have the guide too? Im having some trouble too

Hey there!

Thank you for sharing your gameplay time issue here. Could you please provide us with your Cortex logs for us to further investigate this issue? I have PMed you a simple guide to help you collect and upload your Razer Cortex logs. Please check it if you need it.

Michelle
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