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Razer Cynosa Chroma working but not working

Discussion in 'Razer Support' started by 8logic8, Dec 11, 2019.

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  1. 8logic8

    8logic8 New Member

    Hi, I have a small problem, I connected a new keyboard to the PC, the keyboard lights up rainbow and when I press a button, it stops lighting up rainbow and only lights up the pressed green buttons and the windows do not respond. I uninstalled the drivers, reinstalled Razer Synaps and I don't know if it's damaged or I'm doing something wrong. I will add that I have Windows 10 and Synaps can see the keyboard but I can't configure the backlight.
    I connect keyboard to other PC and everywhere is the same problem.
     
    8logic8, Dec 11, 2019
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  2. bizDarkVioletheat883

    bizDarkVioletheat883 New Member

    i have the same problem
     
    bizDarkVioletheat883, Dec 12, 2019
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  3. DWFII

    DWFII New Member

    The problem is with Razer...
     
    DWFII, Dec 13, 2019
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  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @8logic8 and @bizDarkVioletheat883 Where did you guys get the keyboards from? It sounds like they are stuck at Demo Mode. Please PM me the serial number of your device so I can give you a model-specific reset procedure.
     
    Razer.Caziel, Dec 13, 2019
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