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Razer Cynosa Right Key Problem

Discussion in 'Razer Support' started by blacksnow19, May 5, 2019.

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  1. blacksnow19

    blacksnow19 New Member

    Hi, So I've been dealing with this problem for a while now and now it's getting very annoying.

    About a month or two ago (bought this keyboard January) the right key suddenly stopped working, as in it wouldn't respond at all. Then it started to act as a Windows Button and a Right Key, so every time I press the Right Key, it's like im pressing the Right Key and Windows Button at the same time, making my screen go crazy.

    I've tried everything to fix it, I deleted and reinstalled all the drivers, fully removed synapse and reinstalled, tried using different razer id, deleting all my macros, etc. No avail.

    One thing I noticed is that when I disable the right key in Synapse, I'm still able to use the key, though it only works as a Windows Key, but not the right key.

    I've also tried plugging it in to a friends pc, and the problem still persisted, but when I plugged it into my MacBook, it seemed to work just fine. I am extremely confused as to what is happening with this keyboard.

    Any advice would be appreciated!
     
  2. FatKidWanderer

    FatKidWanderer Well-Known Member

    HI there, @blacksnow19! Let me help you with this. Can you send me the serial number of your Razer Cynosa through PM? Make sure to include the link of this thread. Let's continue from there.
     
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