Discussion in 'Razer Support' started by PapaG6, Oct 15, 2020.

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  1. PapaG6

    PapaG6 New Member

    Just got the RAZER GOLIATHUS EXTENDED CHROMA GEARS 5 EDITION on Prime Day since it was on sale and the right side of the Mouse Mat doesn't look nearly as bright as the left side. Especially on blue, it looks like the bottom right has almost no color to it. Is this a defect? Also if my warranty covers this, how do I go about getting it fixed. Tried going through there support and couldn't find a way to contact anyone. I'd really appreciate any help I can get!

  2. cmsalway

    cmsalway New Member

    I am having the exact same issue. Purchased mine one Prime Day as well. Seems like it is hit and miss with these. Blue is almost nonexistent on the right side for some reason. It impacts all of the colors besides red and green. White looks almost red on the lower right too. I'm going to try and contact customer service for a replacement that works hopefully. But we'll see what happens.
  3. CharlesGs125

    CharlesGs125 New Member

    I have exactly the same issue and I also bought on Prime Day. Seems all Goliathus of Gears 5 has the same problem. I hope Razer could give us a solution because, in my case, Amazon cannot change the product, they just can give me a refund :slightly_sad:
    cmsalway likes this.
  4. cmsalway

    cmsalway New Member

    Yeah, I'm not sure what to do either. Amazon had the extended return window currently, but it would be nice if RAZER would reach out to help solve this
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