Razer Hammerhead TW Right side not working

I bought the Razer Hammerhead TW a couple days ago, and they just got here today. I took these out of the box and I had charged them up fully before taking them out (green light on case). I had paired them to my phone and was only able to hear sound from the left one. I put them back into the case, let them fully charge again and tried again with the same results.

I then tried to disconnect by pushing and holding both for 6 seconds, and then double tap on both earbuds to pair them. That did not work either. I attempted pairing them with the Razer Audio app, but it cannot find the headphones to connect in the first place despite it being able to pair using my phone's bluetooth.

I tried connecting to my computer and got the same results. I had tried resetting, and disconnecting and pairing with the touch buttons, but I still receive absolutely no sound from the right earbud.

I have a samsung galaxy fe s20 and am running windows 10. This sucks is my final assessment on these earbuds, but what can I do? I also want the app to be working because that is part of the reason why I was interested in these earbuds in the first place.