Razer Kaira Pro Firmware Update Problem

Discussion in 'Audio' started by ckelvington, Mar 7, 2021.

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  1. ckelvington

    ckelvington New Member

    I bought the Kaira Pro for my series x, but I cannot update the firmware, as the updater is only made for windows. I read another thread where support said you could do it from the app on the Xbox, but that's not true. It just tells me that my firmware needs to be updated, and directs me to install the updater on a PC. Either Razer needs to come out with an updater for Mac, or Enable updates through the Xbox ASAP. If anybody has an alternate solution please let me know.
  2. TYB4NDS412

    TYB4NDS412 New Member

    Yes, I have the same problem as you. I wish Razer could have made it clear you had to have a windows computer to update the headset when it specifically states designed for xbox. I wouldn't have bought it if I had know this.
  3. vintageviper

    vintageviper New Member

    i'm having this same issue came on here looking for a solution...
  4. I am also waiting to resolve this issue here, a similar issue happened with my camscanner apk techbigs
    Last edited: Apr 15, 2021
  5. adampro13

    adampro13 New Member

    I'm having the same issue.

    I saw in another thread that Razer support recommended downloading the Razer app to my Xbox, which I did, but that just directs me back to the same website for the Windows installer.
    Baschoen88 likes this.
  6. Baschoen88

    Baschoen88 New Member

    Same issue. I have a Mac and a PC that is owned by my employer no admin privilege's. Saw the same post that says in the app no dice.
  7. adampro13

    adampro13 New Member

    I was able to find a workaround, but it's still annoying. This will only work if you're running an Intel-based Mac – it will NOT work on an M1 Mac because Boot Camp doesn't exist for them.

    1. Download the Windows 10 Disc Image here. Don't worry, you do NOT need a Windows license. https://www.microsoft.com/en-us/software-download/windows10ISO
    2. Open Boot Camp Assistant on your Mac. This should begin walking you through installing a Windows partition on your Mac. You will need to select the size you want for the Windows partition – you won't be able to change this later & you'll never be able to get this space back for macOS unless you entirely delete the Windows partition. I chose the smallest size which was 42 GB.

    This will take some time, but it will install Windows on your Mac and boot you into Windows automatically. You'll need to go through the various Windows setup flows.

    After install is complete, you should be able to go to the URL for the Firmware Updater and update your headphones.

    I also tried running Windows 10 in Parallels on my Mac, which would be easier, but that didn't work. Windows didn't seem to detect my headphones being plugged in despite numerous different attempts.
  8. Baschoen88

    Baschoen88 New Member

    - Thanks for the tip I knew this was an option there has to be something less cumbersome though. Its 2021 come on Razer team. Cant hurt to throw it in here. Thanks.
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