Razer Keyboard and Mouse wont turn on when Asleep?

Discussion in 'Razer Support' started by Steeeven, Jul 15, 2021.

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  1. Steeeven

    Steeeven New Member

    So I recently just purchased the razer viper ultimate and razer blackwidow elite.


    The only issue I have is that both the keyboard and mouse will turn on or "awake" from sleeping mode when my PC is asleep. If I press the space bar, mash buttons on both my keyboard and mouse it just will not awaken.. Every time I need to awaken my computer from the power button.
    I know sleep can be glitchy for computers, but for all my mouses and keyboards I have had, this has never been an issue....
    I love my razer mouse and keyboard so much that I would hate to have to return them. Especially because I think the issue is with synapse.

    Please, if anyone has a fix, let me know ASAP.


    Thank you and Best Regards,
    Steven
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Please follow the steps below to try to fix this issue.
    1. Press Windows Key + X and click on Device Manager.
    2. Expand the Keyboards and right-click/tap on your Keyboard device.
    3. Tap Power Management and uncheck Allow this device to wake the computer.
    4. Click OK and restart the computer and check the issue.
    If you need further assistance, don't hesitate to send me a PM.
     
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