razer kiyo doesn't work | Razer Insider

razer kiyo doesn't work


Hello, I'm having a webcam problem. Suddenly the bottom leds stopped working and then stopped working completely on my PC, but the device manager still sees it as plugged in and functional. And when I plug it into another PC, it works fine. I did not change anything on my PC, nor was there any update.

Every help will be appreciated. Thank you

But microfon works

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10 Replies

Userlevel 7
Have you tried to reinstall Synapse, and have you tried using a different usb port on the PC that it is having issues on?
Try reinstalling the drivers.
yes i reinstal synapse, but sometimes work sometimes not and another problem is here, some LED stop working to.
I'll probably contact the seller
Userlevel 7
Hm, if it works on another PC, maybe there is problem with your PC?
Try to contact Razer support. Let them try to fix this for you first.
yes i contact support but when we fix this problem LED system doenst work too. SO i contact seller and they give me new camera. But thank u all for trying help me
Half of the LED light now no longer works and I just got it for 2 days
Userlevel 7
Hi @fastMaximumRedinfo922 and LexAeterna, please send me a PM so I can help you further isolate the issue.
Hello sir
Razer.Caziel
Hi @fastMaximumRedinfo922 and LexAeterna, please send me a PM so I can help you further isolate the issue.

'how to send a PM? hahah
Anybody can help me with this KIYO problem?
Userlevel 7
LexAeterna
Anybody can help me with this KIYO problem?

I responded to your PM. Please check your inbox.