Razer Kracken for console headset. Microphone not recognised... | Razer Insider

Razer Kracken for console headset. Microphone not recognised...

  • 20 April 2021
  • 2 replies
  • 184 views
R
Bought my Razer Kracken for console last year. It was working perfectly for at least 6 months. It was plug and play with no issues. It seems that overnight, my laptop doesn't recognize the headset's microphone. I've tried to access system settings to reconfigure but the system isn't recognising that there is a problem or that there is even a headset connected! Any suggestions? Cheers
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2 Replies

G
Try this.

Uninstall Synapse. Don't re-install it. Try Discord. Does your headset work? If yes then...

Install Synapse. Make sure that all voice-enabled apps like Razer Comms, Skype, Discord, in-game chat, etc. are turned off (are not even running in the task bar. Then go into Synapse for your headset and ensure that active mic noise cancellation is OFF. Only have this on if you are NOT using owe of these apps and make sure that those apps are not running when you toggle that switch in Synapse.

If that doesn't work, reach out to Online Mic Test Razer Support. Link is on the right of this page.
Razer.Speedcr0ss
Userlevel 7
Rowbertron
Bought my Razer Kracken for console last year. It was working perfectly for at least 6 months. It was plug and play with no issues. It seems that overnight, my laptop doesn't recognize the headset's microphone. I've tried to access system settings to reconfigure but the system isn't recognising that there is a problem or that there is even a headset connected! Any suggestions? Cheers


Hi there! Thanks for creating this thread. Have you performed what garrettpf1991 suggested? Also, try connecting the headset to a different computer or device with a 3.5mm port and check if the issue persists.
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