Razer Kraken 7.1 Chroma issues | Razer Insider

Razer Kraken 7.1 Chroma issues

  • 29 December 2018
  • 6 replies
  • 2 views
C
Hi!
I have the Headset Razer Kraken 7.1 Chroma for almost 2 years.
The lighting is stuck to the default cycle breathing and wont respond when i change the settings.
I have tried uninstalling the software even the synapse but still nothing...
some help please.
Thanks!!
CPU:i7 9700k, Mobo: MSI Z390 Gaming Edge AC, RAM:Corsair 18gb 3200Mhz GPU:MSI RTX 2070 ARMOR 8GB OC, Storage:Samsung 970 EVO M2 250GB, SSD ADATA PRO SP900 256GB, HDD WD CB 2TB, HDD GREEN 2TB, PSU:Corsair CS 650 M Gold, Display(s):Samsung P2470HD, SAMSUNG LS24E390HL, Cooling:COOLERMASTER HYPER T4 COOLER, Keyboard: Corsair K95 Platinum RGB mx Rapidfire, Mouse:RAZER NAGA MOUSE 2014, Headset:Razer Kraken 7.1 Chroma
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6 Replies

C
wow nice support community.......
CPU:i7 9700k, Mobo: MSI Z390 Gaming Edge AC, RAM:Corsair 18gb 3200Mhz GPU:MSI RTX 2070 ARMOR 8GB OC, Storage:Samsung 970 EVO M2 250GB, SSD ADATA PRO SP900 256GB, HDD WD CB 2TB, HDD GREEN 2TB, PSU:Corsair CS 650 M Gold, Display(s):Samsung P2470HD, SAMSUNG LS24E390HL, Cooling:COOLERMASTER HYPER T4 COOLER, Keyboard: Corsair K95 Platinum RGB mx Rapidfire, Mouse:RAZER NAGA MOUSE 2014, Headset:Razer Kraken 7.1 Chroma
Jenjar
Rank
Userlevel 7
Since it is the holiday season, not too many people are active around here giving support this time of year. Also, this isn't in the actual support section of the forums as well.

Have you tried using the headset with synapse on a different computer, or using different usb ports for it? Also, do the other effects work on the headset (such as bass boost, etc..).
Starting Guides for Razer Insider: House Rules, Posting Guidelines, Tips & Guidelines for Razer Insider, Earning Silver on Insider Razer Support: Insider, Twitter, Other Methods Product Guides: Which Keyboard is Best for You?, Which Mouse is Best for You? ~Razer Products Owned~ DeathStalker Chroma Deathadder Chroma Kraken 7.1 Kraken 7.1 V2 Mamba TE FireFly Hard Edition Ornata Chroma Chroma HDK Base Station Chroma Mamba Elite Blackwidow Elite Goliathus Control Fissure Edition Nabu Swift Hoodie Keyboard Bag Hammehead Pro V2 Sphex V2 Mini Kraken TE Hammerhead True Wireless PBT Keycaps
C
Jenjar
Since it is the holiday season, not too many people are active around here giving support this time of year. Also, this isn't in the actual support section of the forums as well.

Have you tried using the headset with synapse on a different computer, or using different usb ports for it? Also, do the other effects work on the headset (such as bass boost, etc..).



Everything is working (bass boost, surround, ect...) except the lightning effect.
And i also tried all the usb ports 2/3/3.1
CPU:i7 9700k, Mobo: MSI Z390 Gaming Edge AC, RAM:Corsair 18gb 3200Mhz GPU:MSI RTX 2070 ARMOR 8GB OC, Storage:Samsung 970 EVO M2 250GB, SSD ADATA PRO SP900 256GB, HDD WD CB 2TB, HDD GREEN 2TB, PSU:Corsair CS 650 M Gold, Display(s):Samsung P2470HD, SAMSUNG LS24E390HL, Cooling:COOLERMASTER HYPER T4 COOLER, Keyboard: Corsair K95 Platinum RGB mx Rapidfire, Mouse:RAZER NAGA MOUSE 2014, Headset:Razer Kraken 7.1 Chroma
Jenjar
Rank
Userlevel 7
Coolmatter
Everything is working (bass boost, surround, ect...) except the lightning effect.
And i also tried all the usb ports 2/3/3.1

Okay, in that case, if you have an extra email create a new synapse / razerid, and then see if that fixes the issue. It could be some kind of profile glitch. You may also be able to delete the profile files in the synapse folder on your pc, but I am not really sure how you could go about doing that.
Starting Guides for Razer Insider: House Rules, Posting Guidelines, Tips & Guidelines for Razer Insider, Earning Silver on Insider Razer Support: Insider, Twitter, Other Methods Product Guides: Which Keyboard is Best for You?, Which Mouse is Best for You? ~Razer Products Owned~ DeathStalker Chroma Deathadder Chroma Kraken 7.1 Kraken 7.1 V2 Mamba TE FireFly Hard Edition Ornata Chroma Chroma HDK Base Station Chroma Mamba Elite Blackwidow Elite Goliathus Control Fissure Edition Nabu Swift Hoodie Keyboard Bag Hammehead Pro V2 Sphex V2 Mini Kraken TE Hammerhead True Wireless PBT Keycaps
C
I did a new account, signed in, all settings were to default, even on my mouse.\\
But still the default breathing lighting is still there and i can not change it
CPU:i7 9700k, Mobo: MSI Z390 Gaming Edge AC, RAM:Corsair 18gb 3200Mhz GPU:MSI RTX 2070 ARMOR 8GB OC, Storage:Samsung 970 EVO M2 250GB, SSD ADATA PRO SP900 256GB, HDD WD CB 2TB, HDD GREEN 2TB, PSU:Corsair CS 650 M Gold, Display(s):Samsung P2470HD, SAMSUNG LS24E390HL, Cooling:COOLERMASTER HYPER T4 COOLER, Keyboard: Corsair K95 Platinum RGB mx Rapidfire, Mouse:RAZER NAGA MOUSE 2014, Headset:Razer Kraken 7.1 Chroma
C
I have uninstall everything and reinstall it, the issue looks to been fixed
I had done that before without any result.
Hope it is fixed for good!!
CPU:i7 9700k, Mobo: MSI Z390 Gaming Edge AC, RAM:Corsair 18gb 3200Mhz GPU:MSI RTX 2070 ARMOR 8GB OC, Storage:Samsung 970 EVO M2 250GB, SSD ADATA PRO SP900 256GB, HDD WD CB 2TB, HDD GREEN 2TB, PSU:Corsair CS 650 M Gold, Display(s):Samsung P2470HD, SAMSUNG LS24E390HL, Cooling:COOLERMASTER HYPER T4 COOLER, Keyboard: Corsair K95 Platinum RGB mx Rapidfire, Mouse:RAZER NAGA MOUSE 2014, Headset:Razer Kraken 7.1 Chroma
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