Razer Kraken Kitty Edition keeps on disconnecting and reconnecting during calls

Discussion in 'Razer Support' started by inknok, Jul 19, 2021.

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  1. inknok

    inknok New Member

    My Razer Kraken Kitty (USB Type) at first is not detected in Synapse. So I tried everything that is mentioned in this thread https://mysupport.razer.com/app/answers/detail/a_id/4000 and it solved the issue. My headset is now detected in Synapse.

    But when I shutdown my laptop and then open it again, the headset is not detected again. So I tried to repair my Synapse and it worked again. I have to repeat this process everytime I shutdown or restart my laptop.

    Another major issue is when I join a call (via MS Teams, Zoom, or Messenger in Chrome). the headset keeps on disconnecting then reconnecting. It will disconnect and reconnect every 2-3 seconds and will continue non-stop.
     
    Last edited: Jul 19, 2021
  2. Razer.GuitarScar

    Razer.GuitarScar Member Staff Member

    Were there any updates made to your system before the issue? Are you using those communication platforms via browser or app? Let's perform a clean reinstallation of your Synapse by clicking this link. If that doesn't help, please send me the serial number of your device via PM to verify the model and take a closer look at the issue. Let's continue our conversation from there.


    I will lock this thread now.
     
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