Razer Kraken TE - Can't hear the surround sound with the THX on

Discussion in 'Razer Support' started by Delta1941, Sep 25, 2019.

  1. Delta1941

    Delta1941 New Member

    Hi I'm French so I apologize if my English is not perfect.

    My problem is simple, I can't hear any sound with the THX on.

    I did some research on the forum and I found other topic that had similar problems to mine but without the answer directly written on the topic.

    Like this one, for example.

    https://insider.razer.com/index.php...rnament-edition-thx-surround-dont-work.50796/

    As you can see on my picture the sound is well displayed in green, and even if I put all the volumes of the PC or headphones at max level I can't hear anything.

    The only way the sound works is in stereo when I select Razer Kraken TE - Chat on Default Device

    I don't know if I'm doing anything wrong, but I can't get surround sound.

    It's very annoying because in FPS like Battlefield or Overwatch, I don't hear the noise coming from behind me.


    [​IMG]
     
  2. Delta1941

    Delta1941 New Member

    I keep doing a lot of different adjustments to find the problem but it's still not solved.

    I reinstalled Synapse 3 and I use a new profile and it doesn't change the THX doesn't work. I plug the headset into different usb ports 3.0 and 2.0 and it doesn't do anything different.

    Even when I reinstall it and touch nothing it puts the THX on by default but I don't have any sound coming out of the headset.

    When I do the test on the right I can't hear anything.

    [​IMG]
     
  3. Steveo153

    Steveo153 New Member

    Join the club, after reinstalling everything i got it to work but now my mic isnt working and the headset goes randomly crackly.
     
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