Razer Kraken TE Game/Chat Issue

Discussion in 'Razer Support' started by Alan16HD, Jul 9, 2021.

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  1. Alan16HD

    Alan16HD New Member

    I buy a Razer Kraken TE Today, and i have a problem

    The balance of the chat and game is broken, doest work, i configured the chat for discord, and game for default audio output, i attempt use the chat and game balance, but the chat doest work.

    I try to change the balance to the chat only, but this one just stays silent, I go into control panel and I do a test and it doesn't sound any way, I've been trying for hours but it doesn't work, looking for solutions, testing, and nothing.

    For now, I have the chat of everything on a single audio device, because I will not stay without talking, but I would like a solution to the problem because I am really interested in the option and I think I will take advantage of it, I hope and you can help me. Thanks you
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    For now, uninstall the app and reinstall the device drivers following this guide. But don't install Synapse right away. Test if the game/chat balance works without the app. If the problem persists, there is a good chance that there is something wrong with the USB Audio Controller. Do send me the serial number so I can help you further isolate the problem.

    *Thread locked to curb the conversation to PMs.
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