Razer Kraken TE - Surround not working

I just bought the Razer Kraken Tournament Edition.
I followed the master guide for installing and using the USB dongle.
I put bass to lowest, fixed the EQ from pictures online.

Sound - control panel
https://i.gyazo.com/b5343b36044945f57f9098f3b798c64f.mp4
Properties - advanced - Ticked off let programs take control of device"

Razer Synapse 3
https://i.gyazo.com/0e8ee857df182f37661dad970897f066.mp4
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I've been chatting with Razer Support for 5 hours now with different agents who can't help me whatsoever.
I've tried firmware update, following master guide.
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I used the 3.5 jack and managed to use Synapse 2 to get the surround to work but after "try using the USB-dongle" from agents on support the 3.5 surround no longer works.

The headset is very comfortable and nice and I just wanna get this thing to work.
Can someone please help!?



Best regards,