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Razer Kraken Tournament Edition has lagging audio ONLY on my pc

Discussion in 'Razer Support' started by Shanssss, Apr 19, 2020.

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  1. Shanssss

    Shanssss New Member

    Hi,

    A few weeks back I ordered a Razer Kraken Tournament Edition headset and I haven't been able to get it functioning properly. The audio will lag/stutter/crackle pretty often and the sound also seems a bit dodgy in general. This is with THX on or off, doesn't make a difference. Here is a basic rundown of what I've found so far:

    • If I just plug the audio jack in without the USB audio controller I do not experience any audio lag, but the default EQ sounds dreadful (like I'm underwater) so this isn't really an option unfortunately.
    • This only happens on MY pc. I tested it on my brother's pc and my mom's laptop with the USB audio controller - everything sounded fine and there was no lag whatsoever.
    What I've done to try and fix it:
    • Tried lots of different usb ports
    • Tried switching from Realtek High Definition Audio to the Windows High Definition Audio Device
    • Messed with a lot of different settings in Synapse
    • Uninstalled Synapse and deleted all the Razer folders including one in the Registry, then reinstalled
    • Updated audio drivers etc
    • Uninstalled only the THX audio driver
    Nothing has worked at all. Note that this is the only headset that I've had trouble with on this PC. I have a Steelseries Siberia V2 as well and there are no issues with that, but as far as I can tell there isn't anything wrong with the Kraken because it functions fine on other PCs as I said.

    Any ideas of how to go about fixing this? I'm pretty stressed by all of this and nothing is working. Any help would really be appreciated. Thanks
     
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