Razer Kraken Ultimate too loud no matter what I do.

Discussion in 'Razer Support' started by VividAuburncastbuzz428, Oct 13, 2022.

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  1. VividAuburncastbuzz428

    VividAuburncastbuzz428 New Member

    Hello. The issue I'm having has been long and tough to resolve. My Razer Kraken Ultimate Headphones are too loud no matter what I've done.
    Too loud being 6/100 on windows 10 being the limit I can tolerate before it gets unbearably loud and painful. Which is not normal behavior.


    I have tried.

    Checking the settings in Razer Synapse 3.
    Resetting the Headphones in Razer Synapse 3.
    Uninstalling and reinstalling Razer Synapse 3.
    Plugging my headphones into different computers, but the same issue persists there.
    Reinstalling every audio driver on my system.
    Updating my audio drivers.

    Checked in windows audio settings.
    Nothing has solved anything.
    This has been frustrating but I hope there is a solution.
     
    VividAuburncastbuzz428, Oct 13, 2022
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  2. Razer.Zionzedd

    Razer.Zionzedd Yes, My lord? Staff Member

    Hi VividAuburncastbuzz428,


    This is highly likely a hardware problem. Please PM me the serial number and share a copy of your receipt so I can check its warranty and validate your device before starting a case for a replacement request.

    *Thread locked to curb conversation to PM.
     
    Razer.Zionzedd, Oct 13, 2022
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